SWIPEBY

Tag: reviews

  • How an Italian Restaurant Benefits from SWIPEBY’s AI Reputation Management Team

    How an Italian Restaurant Benefits from SWIPEBY’s AI Reputation Management Team

    We have a client with a stunning upscale Italian restaurant in Florida serving authentic Italian pasta and sauces. The GM was curious if he could use AI to improve the Google rating and answer review comments.

    Within three days we had him fully onboarded with the AI Reputation Management Team, which includes a 5-Star Review Tool and AI Reviews Manager.

    The results after nine months?

    The restaurant had always received favorable ratings but hadn’t gotten many of them, especially 5-Stars. Since starting SWIPEBY’s 5-Star Google Review tool, the reviews have soared, moving them from a very good 4.5 to an excellent 4.9 rating.

    The GM knew that answering review comments is really important to the business reputation. However, he had to prioritize providing a high quality dining experience over some of the basics of working “on the business.” He had no time to answer the hundreds of comments they received. With AI Review Manager, 1,005 reviews have been answered in a way that is personalized and professional.

    If you’re curious how AI can help your restaurant or physical business, schedule a demo. We’d love to listen to what your challenges and goals are to see how we can help.

  • How a Growing Cookie Shop uses Online Ordering & AI for Growth

    How a Growing Cookie Shop uses Online Ordering & AI for Growth

    We have a client that is shaking up the baked goods restaurant market by delivering fresh, warm cookies and brownies along with ice cream and milk to their customers. Pretty ambitious, right?

    They brought SWIPEBY onboard to facilitate online ordering and delivery and then added AI remarketing and AI reviews management. They wanted to bring customers back with personalized emails and to help people know how great they are with 5-star reviews.

    How is it working out so far?

    In the last 30 days they’ve added 413 new customers placing online orders totaling more than $10,000. Not bad for a small cookie shop! AI-driven remarketing emails started going out a little more than two weeks after they started with SWIPEBY, and they’ve already gotten more than $1,000 in sales from return customers. And in the last 30 days they’ve earned 38 5-Star reviews from people who placed online orders.

    All of this happened automatically so the owners could focus on making amazing cookies.

    We developed flyers for them and provided some marketing tips to help drive even more orders and reviews. (We love doing extra for our clients.) They’ll be opening a new location soon, and we are super excited to help them thrive.

    If you’re curious how AI can help your restaurant or physical business, schedule a demo. We’d love to listen to what your challenges and goals are to see how we can help.

  • How a One-Person-Owned Restaurant Answers Reviews

    How a One-Person-Owned Restaurant Answers Reviews

    We have a client who runs a pretty busy breakfast and lunch spot with a small staff in a Chicago suburb. It’s really important to her to be responsive to her customer’s Google review comments. Unfortunately, she’s so busy she struggles to keep up with them.

    She was hesitant at first, but decided to give our AI Review Manager a try.  Here are some examples of reviews and replies she posted using AI.

    • Brandon said: Amazing donuts but the whole menu is great too!
    • Reply: Thank you for the great review Brandon! We’re thrilled to hear you enjoyed our donuts and the rest of the menu. We hope to see you again soon!
    • Kristin said: Awesome food every time!
    • Reply: Dear Kristin, thanks for your amazing review! Your support means the world to us. Looking forward to serving you again soon!
    • Craig said: We loved breakfast here. Such good eggs benedict.
    • Reply: Craig, So glad you loved your eggs benedict. We appreciate the kind review. See you back again soon!

    It works with those not-so-great reviews too.

    If you’d like to see a quick demo of our AI Reviews Manager or any other SWIPEBY feature, just reach out. Be sure to let us know if you’re a Performance Food Service customer!

  • Get 5 Star Reviews Fast

    Get 5 Star Reviews Fast

    Keeping your restaurant hopping with both in-store diners & online orders means you have to continually see the experience through the eyes of your guests. A great way to do this is by proactively managing your reviews. Research shows that 91% of people read reviews, and 84% trust them as much as a personal recommendation. That means reviews massively influence whether people will choose to do business with you.

    You want the most 5-Star reviews you can get, AND you want to view not-so-stellar reviews as an opportunity. But – wouldn’t it be great if these negative reviews weren’t public?

    There’s a few ways you can approach getting great online reviews. Some restaurants have their staff ask happy guests to leave a review. Others send a text to those who order online. You could also pay to have some kind of review tech built into your website, but that wouldn’t get those reviews on Google.

    Another option is to bring aboard software from a company like SWIPEBY that automates it all. With the SWIPEBY tech, we ask the guest to review the restaurant with every online order. If the guest gives a 5 Star rating, we make it easy for them to publish it publicly on Google. If the review is less than 5 Stars, we ask for feedback that we can share with you. In this way, the guest has the opportunity to “vent,” and you have a chance to address their issues & hopefully build a lasting, loyal relationship with that guest.

    Whatever your decision, it’s undisputed that reviews are a big deal to a small business and can help drive diners to your restaurant.

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