Frequently Asked Questions

SWIPEBY AI is a done-for-you marketing platform built specifically for restaurants and local businesses. We handle email remarketing, social media content creation and scheduling, AI phone answering, Google review management, online reputation management, and digital advertising across Google and Meta. Everything runs automatically so you can focus on running your business instead of learning marketing software. Our team sets everything up for you, monitors performance, and continuously optimizes your campaigns. Whether you run a single location or multiple restaurants, SWIPEBY replaces the need for a marketing agency, freelancer, or in-house marketing hire. There is nothing to install and no contracts required.

Done for you means our team and AI handle every aspect of your marketing without you lifting a finger. There is no software to learn, no campaigns to set up, and no ongoing maintenance required. Our AI creates, schedules, and sends your marketing automatically based on your customer data and business profile. When you sign up, we onboard your business, connect to your systems, and start running campaigns within days. You can approve content via text message, but the day-to-day execution is completely handled by SWIPEBY. Think of it as having a full marketing department working for you around the clock.

Most restaurants are fully up and running within a few days of signing up. The process starts with a quick onboarding call where we gather your business details, brand preferences, and connect to your existing systems like your POS or online ordering platform. From there, our team handles the entire setup including configuring your email campaigns, social media accounts, review management, and AI phone system. You do not need to provide any technical information or set up any accounts yourself. Once everything is live, your marketing runs automatically and you will start seeing results within the first few weeks. Your dedicated account manager is available throughout the process.

Not at all. SWIPEBY is designed for busy restaurant owners who do not have time to learn complicated software or manage marketing tools. Everything is handled for you by our team and AI. The only interaction you need is approving social media posts via a simple text message and reviewing your results through a clean, easy-to-read dashboard. There are no logins to remember, no settings to configure, and no campaigns to manage. If you can read a text message, you can use SWIPEBY. Our support team is also always available by phone or email to answer questions and make adjustments on your behalf.

SWIPEBY works for all types of food and beverage businesses including quick service restaurants, fast casual concepts, full service dining, cafes, bakeries, food trucks, juice bars, pizza shops, and more. Whether you are a single-location independent restaurant or a multi-unit operator, our platform adapts to your specific business needs and market. We have experience working with restaurants across the country in communities of all sizes. If you have customers and want to keep them coming back more often while attracting new ones, SWIPEBY is built for you. Our AI customizes every campaign to match your cuisine, location, and customer base.

Our AI phone system answers your restaurant's calls 24 hours a day, 7 days a week. It handles common questions like hours of operation, menu details, location, directions, and specials. When a caller needs to speak with a real person, the system seamlessly routes the call to your staff. The AI can also send text messages to callers with links to your menu, ordering page, or directions. This reduces missed calls during busy shifts, eliminates repetitive phone interruptions for your team, and ensures every customer gets an immediate response even when your restaurant is closed or your staff is busy serving guests.

SWIPEBY continuously monitors your Google reviews and automatically generates personalized, human-sounding responses to every review on your behalf. For positive reviews, we thank customers and reinforce their experience. For negative reviews, we respond professionally to show future customers that you care about feedback and are committed to improving. We also proactively send follow-up messages to happy customers encouraging them to leave a Google review, which increases your review count and improves your overall rating over time. Since Google prioritizes businesses with frequent, high-quality reviews in local search results, this directly helps more potential customers find your restaurant when searching nearby.

SWIPEBY connects directly to your existing online ordering platform or POS system to securely access your customer list. This includes names, email addresses, order history, and visit frequency. We then use this data to send highly targeted and personalized email campaigns that bring customers back. For example, if a customer has not ordered in 30 days, we can automatically send them a personalized message with a reason to return. There are no manual exports, CSV uploads, or data entry required on your end. The connection runs continuously in the background so your campaigns always use the most up-to-date customer information.

Yes. Our team creates and publishes done-for-you content to your social media accounts on a regular schedule. This includes Instagram and Facebook posts with captions and relevant hashtags tailored to your restaurant and local market. You do not need to write captions or remember to post. Just send us your photos and we handle the rest. Before anything goes live, you receive a text message with a preview and can approve it with a simple reply. Our AI also monitors and responds to comments and direct messages on your social accounts.

Our digital advertising service covers Google Ads and Meta Ads, which includes both Facebook and Instagram. These are the three highest-ROI advertising platforms for local restaurants. We handle the entire process from campaign design and audience targeting to budget optimization and performance reporting. Our AI uses your customer data and local market signals to automatically target the highest-intent customers in your area. You set your monthly ad budget and we make sure every dollar is spent effectively. Most restaurants start seeing measurable results within the first few weeks, and our team continuously optimizes your campaigns to improve performance over time.