Restaurants rely on customers to love what they do and come back for more. They seek memorable, seamless, and pleasurable experiences that leave them feeling great.
Here are five ways you can increase customer engagement to show them that you see them as more than just a transaction.
- Answer your phone. Customers don’t want to listen to endless ringing or leave a message. Consider getting a phone answering system if your staff is too busy, you don’t have budget to hire a hostess, or the background is loud. Your customers don’t want to struggle to be heard or worry their orders will be wrong.
- Ask for their opinion. And, if they give your restaurant a Google review, acknowledge them by responding, whether it’s positive or negative. It’s important that people feel heard and know that you care how their experience was. If something went awry, you have a shot at addressing it.
- Ask them to come back. A personalized email letting them know you appreciate their business & maybe even a coupon to entice them can go a long way.
- Provide ways for them to interact with you. Keep active on social media, posting photos of daily specials and fun updates about your business helps customers feel connected. They can like your posts and even comment how great your food is.
- Make it easy for them to order online. Even your dine-in customers like options. Update your Google Business profile and add an online ordering link on your Facebook page.
Sounds easy, right? Well, maybe not always. You’re busy. Your staff is busy. That’s why we built features into SWIPEBY that provide virtual teams to take care of these things for you. Reach out for a demo if you’re curious to learn more. www.swipe.by
